- Choose from 10 Leading Templates. Ability to explain company products/services. Ability to manage tasks and assignments without detailed direction, Identifies, prioritizes and resolves some issues independently, and escalates more complex questions or issues appropriately, Complies with contract requirements, business unit rules and related and legal regulations, High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree, Typically, 2 years of Call Center experience, Ability to follow written policies and procedures, Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products, Ability to follow procedural guidelines. Be available to process administrative inquiries in-between calls, Execute: Account Set Up, Non-Financial Updates and Financial Trades, Demonstrates Shared Responsibilities Day-to-Day Responsibilities and, Must be available between the hours of 4:30pm-12:30am (Mon- Fri), Be flexible with overtime, especially during the RSP Season Jan - Apr - Daily attendance is paramount, Be punctual and adhere to scheduled shift, Executes the client's instructions within the corporate/departmental quality and quantity standards, Ensures that client's instruction documentation meets the corporate and dealer requirements, Ensures the confidentiality (CISP) of client accounts, Always be compliant on every inbound and outbound call to manage risk, i.e. 45%, Researches and resolves customer issues; manages difficult situations. Prepares customer correspondence as needed. We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. computer, 10-key, various printers, fax machine, copy machine, and scanner, Demonstrated ability in data entry, database-work order management, word processing, Microsoft Access, Excel, Outlook, and Word, Ability to input a high volume of complex data accurately and within pre-established deadlines. Preferable PBX, healthcare, collections, hospitality industry, sales experience, Knowledge of computer terminal/keyboard hardware and word processing software, Assist frontline contact center agents with questions regarding the claims processes, Assist insureds and claimants with questions, provide clear instructions on completing claim forms, and provide general timeframes for claim submissions, Make outgoing calls as needed to provide responses to insureds and claimants, Generate, approve, and manually assemble accurate claim packets for insureds and claimants, Provide excellent customer service to patients, physicians and coworkers.-Schedule new and return patients for clinical appointments, diagnostic services, ambulatory procedures and interpreters in MiChart and MiDent.-Determine the existence of patient’s previous registration number.-Verify & update patient’s demographic information and insurance.-Answer telephone calls, e-mail and web inquiries to schedule patient.-Manage incoming faxes.-Mail itineraries.-Image outside documents into the MiChart and MiDent system.-Respond promptly to appointment requests.-Ability to work independently and as a team player.-Other duties as assigned by the clinic coordinator.-Ability to communicate effectively and professionally with coworkers, NPs and physicians, Ability to multitask and prioritize work appropriately is essential, Ability to accurately receive and relay information over the telephone and through written documentation, Ability to accept direction from multiple sources, prioritize tasks and remain adaptable to rapid changes in work, Ability to work under pressure and deadlines, Ability to be flexible when protocols are updated, 2-3 years of previous customer service experience within a call center or medical environment, Computer savvy, ability to navigate multiple programs simultaneously, Knowledge and fluent use of Microsoft Word, Excel and Outlook, Solid typing/keyboard skills; minimum typing speed of 45 net wpm and/or and alphanumeric speed of 6450 net KPH, Ability to work in a fast paced environment under direction of the clinic manager, Professional, flexible and positive team player, Passion for providing excellent service to customers, Knowledge of University policies and procedures.-Knowledge of Oral & Maxillofacial Surgery/Hospital Dentistry scheduling practices.-Experience with computerized patient scheduling systems.-Experience working with MiChart or MiDent systems.-Knowledge of insurance carrier requirements.-Knowledge of medical terminology.-Experience working in a health care setting, Achieve contract performance goals and objectives as established in the client agreement, Demonstrate comprehensive knowledge of all company approved product information, Develop a daily/weekly call schedule to insure efficient and comprehensive coverage of territory, Participate in training and development programs, Help to maintain required project documentation, Experience in high-pressure and fast paced environment -, Excellent and persuasive communication skills, both oral and written, Ability to function effectively in a team environment, Basic computer and data entry skills, must be able to type 40 WPM, Is able to multi-task and work in different databases simultaneously, Answers inbound calls and makes outbound calls to sell and service insurance and securities products to new and existing clients, Performs consultative services to assist in obtaining retirement goals for perspective clients, answering questions, overcoming objections, and assisting in the purchase of appropriate securities products to meet those goals, Sends correspondence and follow-ups with the client to finalize a sale, Establishes and maintains rapport with prospects and clients via phone and/or mail on a regular basis, Ability to work proficiently with Microsoft Office, Word, and Excel required, Ability to analyze information and use logic to address work-related issues and problems, Ability to perform oral presentations with good quality, Average manual dexterity work in use of a PC, phone, sorting, filing and other office machines, 1+ years’ experience working in a professional office environment, Conduct correspondence with customers and representatives, Strong client relationship and interpersonal skills, Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards, Demonstrated ability to learn and apply basic concepts in new situations, Organizational, writing, and mathematical ability to accurately and efficiently complete general administrative work such as filing, payroll, ordering of supplies, processing of bids and invoices, auditing, lock and key coordination, correspondence, inventory, and documentation of administrative procedures and practices, Ability to uncover the important and relevant information about a problem through effective customer interface, conversation, and questioning and dispatch appropriate work order. 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